Updates to Dynamics 365 Marketing, Dynamics 365 Customer Insights, and Dynamics 365 Customer Voice help businesses reach this goal. Marketing needs to expand from segment-based campaigns to moment-based marketing, from megaphone messaging to personalizing a holistic customer journey for each individual. Driving personalized interactions across the customer journeyĬustomer expectations have changed significantly. Also, be sure to catch up on what’s next for Microsoft Power Platform and watch the featured session at Microsoft Ignite to learn how low-code Power Platform solutions that can work together with Dynamics 365 to drive innovation and customer excellence across the organization. īe sure to watch today’s featured Microsoft Ignite session- Elevating the end-to-end customer experience with Dynamics 365-for a deep dive into these additional capabilities. A powerful and seamless integration of Microsoft Teams and Dynamics 365 that includes embedded Teams collaboration experience s in Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service, and Microsoft Dynamics 365 Customer Service enhanced digital selling tools in Microsoft Dynamics 365 Sales and the ability for individuals to set up, promote, and report on events hosted on Teams directly from Dynamics 365 Marketing.The April preview of Microsoft Dynamics 365 Intelligent Order Management, a new application that enables organizations to orchestrate and automate order fulfillment intelligently with a range of order capture and fulfillment options.The April preview (for North America and Europe) of real-time customer-led journey orchestration capabilities in Microsoft Dynamics 365 Marketing, more insights from ecosystem-wide data in Microsoft Dynamics 365 Customer Insights, and real-time survey capabilities in Microsoft Dynamics 365 Customer Voice to help organizations drive personalized interactions with customers. This morning at Microsoft Ignite, we are announcing new Microsoft Dynamics 365 capabilities that will help businesses adapt and evolve to elevate customer experiences, including: As we all move forward, our vision is to help empower businesses with digital technology that unlocks the potential to be resilient and sustainable through the next decade and beyond. 2020 was a call to action for every business.
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